Support

    FAQ

    Quick answers for shopping, custom orders, care, and delivery.

    Are pieces handmade?

    Yes. Each piece is handmade, so small variations in flowers, shimmer, bubbles, tone, and placement are part of the character of the work.

    How do custom orders work?

    Submit the custom order form with your idea, colors, size, budget, and references. The team reviews it and follows up with next steps or a quote.

    Can I track my order?

    Registered customers can view order history and custom order progress from their profile after checkout or request submission.

    What if an item is out of stock?

    Out-of-stock items cannot be added to cart. Similar styles may be recreated as a custom request depending on material availability.