Support

    Shipping & Returns

    Handmade pieces are packed with care and shipped after order processing is complete.

    Processing

    Ready products are prepared after payment confirmation. Custom orders move forward after quote approval and production timelines are confirmed.

    Shipping

    Delivery timing depends on destination and courier availability. Shipping details are collected during checkout and attached to your order record.

    Returns

    Because resin pieces and custom items are handmade, returns are reviewed case by case. Contact us quickly if your order arrives damaged or incorrect.

    Damaged Packages

    Keep the packaging and take clear photos of the item and parcel so the team can review the issue and help with the next step.